Who is responsible for shipping the item to the buyer?
The seller is responsible for shipping the item to the buyer. Yessy does not handle any inventory. All shipping and returns are handled by the appropriate seller.
Where is the art shipped from?
Since each seller is responsible for shipping their art to the buyer, the art can be shipped from anywhere in the world, wherever the seller is located.
As a buyer, when do I pay for the shipping costs?
The seller will provide you with the shipping costs cost after they receive your order. Once the artist provides the shipping costs, you will have the opportunity to continue or cancel this order. If you choose to decline the shipping costs, then you will owe nothing and your order will be cancelled. If you accept the shipping costs, then the order proceeds as normal; your credit card is processed or you are given a total so that you can mail your check to Yessy.
As a seller, how should I package the art for shipping?
It is definitely recommended that you use your best judgment when packaging art for shipment. The more protection you can provide for the artwork in shipment, the better chances that it will arrive in perfect condition. A multi-layer approach often works best for packaging, such as wrapping the item first in paper, saran wrap, or some material that can protect the art from minor abrasions and ink transfers, etc. and then putting it in a sturdy box surrounding the item with at least 3 inches of Styrofoam, either blocks or peanuts, on all sides. Also be sure to securely tape every seam of the box. Ultimately, how you package your artwork for shipment is your choice. A packaging expert in your area, such as at UPS or Mail Boxes Etc, could give you additional tips for your specific type of art.
Which shipping company is the art shipped through?
The shipping company (e.g UPS, USPS, FedEx, DHL, etc) used for shipping the order is the choice of the seller. If needed, you may contact the seller to see about requesting a specific shipping company.
As a seller, do I have to ship the order as soon as I accept the order?
Yes. The seller is charged as soon as you accept their order. Federal law requires you to ship the item the same day the buyer is charged, or immediately thereafter.
As a seller, do I need to provide a tracking number when I ship an item?
Yes. You are required to provide the tracking number of the shipment when you click the "Shipped" button located next to your Your Orders & Offers. This allows you and the buyer to easily track the shipment and, if needed, the tracking number also provides proof of shipment, such as in the case of a chargeback. When you click the "Shipped" button, an email is automatically sent to the buyer, notifying the buyer of the shipping company and tracking number.
What is the "Shipped" button and where is it located?
The "Shipped" button will be displayed next to your Your Orders & Offers.
As a seller, can I choose to ship only within my own country?
Yes. As a seller, you can specify that you will only ship within your own country by using Power Edit. In Power Edit, click the uppermost link in the left-hand navigation. On that form, notice the question 'Are you willing to ship internationally?'; select "No" and click the "Save" button. Your site will now only allow purchases that are shipped to addresses within your country.
How is a potential buyer notified that I will only ship within my own country?
If a buyer is located in a different country from the seller and the seller does not ship internationally then the buyer will be notified, by either a message in their shopping cart or during checkout, that they can not purchase the item. For more information, please refer to Checkout.