How can I contact the buyer?
The buyer's contact information is provided in the order notification that was originally emailed to you as well as next to each item in Your Orders & Offers.
What if the buyer doesn't click their "Item Received" button?
The funds are released to the seller when the buyer clicks their "Item Received" button. Sometimes it just takes the buyer awhile to click the button. Yessy emails the buyer twice-a-week regarding this; the seller is also welcome to email the buyer. If 14 days passes since the buyer received the order and the buyer still has not clicked their "Item Received" button, email Yessy (along with valid tracking information showing delivery) and Yessy will open an investigation.
What happens if the buyer issues a chargeback?
Please refer to Chargebacks/Reversals.
When can a buyer rightfully request a refund?
Please refer to Refunds.
What should I do if I suspect fraud?
If you suspect fraud, the first step you should take is to contact the buyer to try to resolve the situation. If after a reasonable amount of time you are unable to resolve the situation, please refer below to the question 'What if I can't resolve an issue with the buyer?'
What if I can't resolve an issue with the buyer?
If after a reasonable amount of time you are unable to resolve an important issue with the buyer, please feel free to contact Yessy at firstname.lastname@example.org to receive assistance in resolving the situation. Please provide sufficient information regarding the problem along with any dialogue you've had with the buyer.